Support > Contact us
Contact us
Workflow and application help
For questions about workflow, matching footage, EDLs, XMLs, etc:
Write to us in the Monkey Extract Support thread on Red User.
Rubber Monkey staff and the hundreds of knowledgeable forum members can answer your question quickly.
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Bug reports
If the application has crashed, please email us the following info:
- Your editing software - e.g. Avid
- Your destination software - e.g. Color
- The export format - e.g. DPX
Email that info with a detailed description of the problem to:
support@rubbermonkey.co.nz
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